Frequently Asked Questions

The best way to book your stay with us is through our website, and you’re already here!  BOOK NOW and make your reservation through our easy online system. 

We are a cashless property, and all reservations must be secured with a credit or debit card before check-in. 

Yes! East Rock Inn is the ideal home base for friends and family to gather. Email us at frontdesk@eastrockinn.com or fill out the form on our CONTACT US page, and we will customize a discount rate and plan that's perfect for your group.

We know that one size does not fit all when it comes to travel, so we offer options:

Non-Refundable Rates and Specials are just that  – non-refundable. No cancellations allowed at any time under any circumstances.

Our Standard Rate policies for rooms are as follows:

Cancellations and changes may be made up to 3 days prior to the arrival date without penalty.

Cancellations made within 3 days of arrival date incur a full-stay charge, including all taxes and fees.

Shortened stays are not allowed within 3 days before arrival. Stays may not be shortened on minimum night weekends.

No shows are charged full reservation rate.

Cancellation policies may differ for special offers and on OTA bookings. Check the policy information when booking. 

Please note: For reservations made through 3rd party travel sites such as Expedia, Booking.com, AirBnB and other OTAs we will NOT refund canceled reservations or modify reservations under any circumstances made through 3rd party sites.

Our cancellation policy is NON-negotiable. We do NOT make exceptions for medical emergencies, weather, unexpected family events, or other reasons. We recommend using a credit card with travel insurance or taking out travel insurance.

Reservations for 3 or more rooms with stays of 1–4 nights require at least 14 days' notice for cancellation. Reservations canceled within 14 days of arrival are non-refundable. Please see our complete Policies & House Rules for full details.

Reservations for 5+ days are nonrefundable upon booking confirmation.

Yes. Our 2-Bedroom Apartment has the following policies:

Non-refundable discounted rates are just that, non-refundable 24 hours after booking. 

Standard Rate Policies:

For stays less than 5 days:

Because the Two-Bedroom Apartment is designed for longer stays and larger groups, it has a different cancellation policy than our standard guest rooms.

• Stays of 1–4 nights: Reservations may be canceled up to 5 days before arrival for a full refund.

• Stays of 5–14 nights: Reservations may be canceled up to 30 days before arrival for a full refund. Reservations canceled within 30 days of arrival are non-refundable.

• Stays of more than 14 nights: Reservations become non-refundable 24 hours after booking confirmation. Reservations made within 30 days of arrival are non-refundable immediately upon booking.

We strongly recommend reviewing our complete Policies & House Rules before booking.

We offer tiered discounts for stays of  5+ days in all our rooms and special discounts for stays of 28+ days in our 2-bedroom apartment and suites. Click BOOK NOW to see the reduced rates.

Yes! We are happy to be a part of The Guestbook, a cash-back rewards program for a network of independent hotels across the country. You can sign up on our website to earn 15% cash back on your stay, or choose to bank even more points and use them at other participating hotels or for a free night at East Rock Inn in the future. 

Please note, rewards can only be earned on non-discounted rooms. Our non-refundable rates and rooms booked with promo codes do not earn points or cash back.

Room 1 is our ADA  Queen One-Bedroom suite with a kitchenette, roll-in shower, and direct access to our backyard, with a dedicated ADA parking space right in front. Make sure to look for the ADA designation when booking your room. Our lobby and common areas are ADA-accessible as well. This is not a pet-friendly room,  but we allow trained service animals as defined by the ADA.

Self-check-in begins at 3:00 pm. 

You will receive a text prior to check-in time with a digital door code and your room number. When you arrive, park directly in front of your room, use the code to enter your room, and start your vacation! 

Check-out is at 11:00 am. You will get a text reminder to check out and can easily manage it on your phone.

Guaranteed early check-in at 1:00 PM may be available for a $35 fee. This is granted on a case-by-case basis depending on housekeeping's schedule and availability. 

 We may grant late check-out at 1:00 PM for a $35 fee  if scheduling permits. Guests without prior approval will automatically be charged $50 per hour from 11:00 am-1:00 pm and will be charged a full night’s stay after 1:00 pm.

We have two designated dog-friendly rooms:

A King Studio and a Double Queen Studio. If your dog will join you, you must book one of these rooms and let us know about your pet before you arrive. We charge a $40/nt pet fee, and guests must agree to all pet policies listed on the Policies Page when their reservation is confirmed. ONLY DOGS ARE PERMITTED. No cats, birds or other pets are allowed at East Rock Inn.,

Our virtual front desk is just a text away, and someone from our team is usually on the property or nearby. 

Once you receive your reservation email and text you are part of our East Rock Inn community and able to reach us via text throughout your stay. We’re available to answer questions, troubleshoot issues, and bring fresh supplies or amenities if needed.

Wifi is free in all rooms and throughout the motel for our guests.

Yes. All of our rooms are equipped with Roku Smart TVs.  You can use your own streaming accounts during your stay. We have YouTubeTV in all rooms, which gives you access to local network and all basic cable channels.

We do not offer breakfast at East Rock Inn. There is coffee, tea, and an electric kettle in every room. There are incredible breakfast options just a few minutes from the motel. You can find many suggestions in this blog post.

Each reservation includes one parking space. Additional vehicles and oversized vehicles require prior approval and may incur additional parking fees.

All of East Rock Inn’s rooms and suites come with bath products from Public Goods, Mount Hagen coffee and Republic of Tea teas, Bodum electric kettles, hairdryers, premium bed linens, organic cotton pillows, plush towels, and cozy extra blankets. Our beds feature Allerease hypoallergenic mattress encasements and pillow covers to ensure an allergen-free stay.

We do not provide rollaway beds or cribs. We do offer several family-size room options including suites and deluxe rooms with sofa beds. Please note that our rooms are not child-proofed.

All guestrooms are thoroughly cleaned and replenished between reservations and serviced after the third night of a longer stay. With 24 hours' notice, we may be able to arrange supplementary cleaning for an additional fee.

East Rock Inn is a completely smoke-free property. Please see our Policies & House Rules for complete information regarding smoking, vaping, cooking devices, and fire alarm fees.

Of course, you can!  All of our rooms are thoroughly cleaned between stays. If a pet-friendly room is the only room available feel free to book it.

Be sure to sign up for our newsletter HERE.  Our mailing list members get first dibs on seasonal specials and promotions.

We want our guests to have a comfortable and relaxing stay at East Rock Inn. Please read our Policies Page to learn more about how we ensure everyone has an enjoyable stay.