Policies and House Rules

Reservations & Cancellations

East Rock Inn has a Standard 3-day cancellation policy for Rooms

• 4 or more days before arrival: Reservations may be canceled for a full refund.
• 3 days or fewer before arrival: Reservations are non-refundable.
• Reservations booked within 3 days of arrival: These reservations are non-refundable immediately upon booking confirmation.

Multiple Room Reservations (3 or More Rooms)

Reservations for 3 or more rooms with stays of 1–4 nights require 14 days' notice for cancellation.

• 14 or more days before arrival: Reservations may be canceled for a full refund.
• Within 14 days of arrival: The full reservation amount is non-refundable.

Extended Stays (5 or More Nights)

Reservations for stays of 5 or more nights are non-refundable immediately upon booking confirmation, regardless of the number of rooms reserved.

Non-Refundable Rates

Reservations booked under a Non-Refundable Rate are not eligible for cancellation, refund, credit, or date changes.

Group Rates & Wedding Room Blocks

Reservations booked as part of a private event, wedding, or other room block are subject to the cancellation policy associated with that specific rate. The applicable cancellation terms are displayed at the time of booking.

If you have questions before booking, please text us at 413-200-9822.

Two-Bedroom Apartment

Stays of 1–4 Nights

• Reservations may be canceled up to 5 days before arrival for a full refund.

Stays of 5–14 Nights

• Reservations may be canceled up to 30 days before arrival for a full refund.
• Reservations canceled within 30 days of arrival are non-refundable.

Stays of More Than 14 Nights

• Reservations become non-refundable 24 hours after booking confirmation.
• Reservations made within 30 days of arrival are non-refundable immediately upon booking confirmation.

Cancellation Exceptions

Because East Rock Inn is a small, independent property, we are unable to make exceptions to our cancellation policies. Refunds, credits, or date changes will not be provided due to illness, medical emergencies, weather, travel delays, transportation issues, family emergencies, changes in travel plans, or other unforeseen circumstances.

We strongly recommend purchasing travel insurance or checking with your credit card issuer to determine whether your trip is covered under any available travel protection benefits.

Third-Party Reservations

Reservations made through third-party booking websites, including Expedia, Booking.com, Airbnb, and other online travel agencies, are subject to the cancellation policies of the booking platform. East Rock Inn cannot modify, cancel, or issue refunds for reservations made through third-party providers.

No-Shows

Guests who do not arrive on their scheduled check-in date and have not canceled in accordance with the applicable cancellation policy will be considered a No-Show. No-Shows are charged for the full reservation amount and are not eligible for a refund, credit, or date change.

Rate Policy

East Rock Inn uses dynamic pricing, and room rates may change at any time based on demand, availability, seasonality, or other factors. Confirmed reservations are not eligible for price adjustments if rates increase or decrease after booking.

Guest-requested changes to a reservation, including changes to dates, length of stay, or room type, are subject to availability and the rates and policies in effect at the time the change is requested.

If a reservation is canceled after the applicable cancellation deadline or is booked under a Non-Refundable Rate, East Rock Inn reserves the right to resell the room. The resale of a room does not affect the guest's obligations under the applicable cancellation policy and does not entitle the guest to a refund, credit, or date change.

Discounted room rates, including our non-refundable rate and promo code rates, are not eligible for points or cash back through The Guest Book rewards program.

Check-In & Check-Out

Check-In: 3:00 PM

Check-Out: 11:00 AM

All guest rooms feature self-check-in and self-check-out. Your unique door access code and arrival instructions will be emailed the day before your arrival and sent again by text message on the morning of your scheduled arrival. Your access code will remain active for the duration of your stay.

Minimum Check-In Age: 22

A valid government-issued photo ID may be required upon request.

Early Check-In

Early check-in may be available beginning at 1:00 PM for a fee of $35, subject to availability. Door access codes activate at 3:00 PM, so prior approval is required before arriving early.

Late Check-Out

Late check-out until 1:00 PM may be available for a fee of $35, subject to availability. As a small boutique motel, we are not always able to accommodate late check-out requests.

If you need additional time, please contact us before 11:00 AM on your departure day.

Unapproved late check-outs will incur a fee of $50 per hour, or any portion thereof, after 11:00 AM. Guests remaining after 1:00 PM without prior approval will be charged an additional night's room rate.

Parking

Complimentary on-site parking is provided for registered guests.

• One parking space is included with each guest room reservation.

• Additional vehicles and oversized vehicles, including trailers, RVs, buses, commercial vehicles, and similar vehicles, require prior approval. Additional parking fees may apply, and parking cannot be guaranteed due to limited availability.

• Electric vehicle charging using East Rock Inn's exterior electrical outlets, extension cords, or any other property electrical service is strictly prohibited.

• East Rock Inn is not responsible for loss of or damage to vehicles or their contents while parked on the property.

Dog Policy

East Rock Inn welcomes well-behaved dogs in designated Pet-Friendly rooms only.

• A Pet-Friendly room must be reserved at the time of booking. Dogs brought into a non-pet-friendly room will result in a minimum charge of $150 per night plus any applicable cleaning or damage fees.

• Pet-Friendly accommodations are limited to our Pet-Friendly King Studio and Pet-Friendly Double Queen Studio. If these room types do not appear during the booking process, they are fully booked. Please contact us to inquire about availability.

• A pet fee of $40 per night (plus applicable tax) will be added to your reservation after booking. For stays longer than four nights, please contact us for long-stay pet pricing.

• Trained service animals, as defined by the Americans with Disabilities Act (ADA), are welcome and are not subject to the pet fee. Emotional support animals, therapy animals, comfort animals, and companion animals are not considered service animals under the ADA and are subject to the standard pet policy and applicable fees.

• Online registrations, certificates, identification cards, vests, and similar items purchased through third-party websites do not establish that a dog is a service animal under the ADA. When it is not readily apparent that a dog is a service animal, East Rock Inn reserves the right to ask the questions permitted by the ADA to determine whether the animal qualifies as a service animal. Knowingly misrepresenting a pet as a service animal to avoid applicable fees is unfair to individuals who rely on legitimate service animals and undermines the protections afforded by the ADA.

• Dogs must be under their owner's control at all times and must be leashed whenever outside the guest room.

• Dogs may not be left unattended in guest rooms for extended periods.

• For bathroom purposes, dogs must use the driveway or the two grassy areas along the driveway – but not the center island. Owners are responsible for immediately cleaning up after their dog and disposing of waste in the outdoor trash bin near Room 18.

• Excessive barking or disruptive behavior may result in the guest being required to remove the dog from the property.

• Guests are responsible for any damage or injury caused by their dog during their stay.

• A minimum cleaning or damage fee of $250 may be charged if additional cleaning is required due to pet hair, stains, odors, waste, damage, or any condition beyond normal housekeeping.

• Only dogs are permitted under our pet policy. Cats, birds, reptiles, and all other pets are prohibited.

House Rules

Occupancy & Registered Guests

All guests must comply with the maximum occupancy stated in the room description at the time of booking. Only registered guests are permitted to occupy guest rooms overnight. Unauthorized overnight guests or occupancy in excess of the published maximum may result in additional charges at the published nightly rate per person, termination of the reservation without refund, or both.

Non-Smoking & Fire Safety

East Rock Inn is a completely smoke-free property. Smoking or vaping of any substance, including tobacco, marijuana, e-cigarettes, and similar devices, is prohibited in guest rooms, common areas, and anywhere on the property.

For the safety of all guests, cooking is prohibited anywhere on the property except with appliances and equipment provided by East Rock Inn. Guests may not use personal cooking appliances indoors or outdoors, including but not limited to hot plates, camp stoves, portable grills, toaster ovens, portable burners, air fryers, crock pots, electric skillets, induction cooktops, or similar devices.

A minimum fee of $250 will be charged if there is evidence of smoking or vaping in a guest room or elsewhere on the property, including evidence observed by housekeeping, security cameras, lingering odors, smoke residue, ashes, cigarette or marijuana waste, or other physical evidence. This fee is non-negotiable.

If a guest's violation of this policy activates the property's smoke detectors or fire alarm system, an additional $300 fire alarm activation fee will be assessed.

Guests are also responsible for any additional costs incurred by East Rock Inn as a result of the violation, including, but not limited to, fire department or alarm service charges, property damage, excessive cleaning, compensation or refunds provided to other guests, business interruption, and any other reasonable costs arising from the incident.

Property Damage & Personal Property

Guests are responsible for any damage to guest rooms, furnishings, fixtures, equipment, or other East Rock Inn property caused by themselves or their visitors.

Laundry, towels, bathing suits, or other personal items may not be hung from railings, furniture, lighting fixtures, or outside guest rooms.

East Rock Inn is not responsible for personal property that is lost, stolen, or damaged in guest rooms or elsewhere on the property, including items left in Lost & Found. In-room safes are provided for your convenience, and guests are encouraged to use them. Guests requesting the return of lost items are responsible for all shipping and handling costs.

Excessive Noise & Quiet Hours

To ensure a peaceful stay for all guests, please keep noise to a minimum and avoid excessive noise that can be heard from neighboring guest rooms or common areas at all times. Quiet Hours are observed daily from 10:00 PM to 8:00 AM. During Quiet Hours, guests must keep voices, televisions, music, and other audio at a level that neighboring guests cannot hear. Portable speakers are not permitted outdoors at any time or indoors during quiet hours. Parties, large gatherings, and other disruptive social events are not permitted anywhere on the property at any time. Guests who fail to comply after being asked to reduce the noise may be subject to additional fees or required to leave the property without a refund.

Two-Bedroom Apartment – Additional House Rules

The Two-Bedroom Apartment is subject to all East Rock Inn Policies & House Rules. The following additional policies apply only to reservations for the Two-Bedroom Apartment.

Trash

For stays of 5 or more nights, guests are responsible for disposing of kitchen and household trash in the designated outdoor trash bins. Trash may not be left in the backyard, on walkways, or anywhere outside the apartment, as it may attract wildlife.

Supplies

The apartment is stocked with basic cleaning supplies, dishwasher detergent, laundry detergent, coffee, and tea upon arrival. For stays of 5 or more nights, guests are responsible for replenishing these items at their own expense as needed.

Housekeeping

For stays of 6 nights or less, one housekeeping service will be provided after the third night.

For stays of 7 nights or more, weekly or semi-weekly housekeeping may be arranged for an additional fee.

Kitchen Use

Please use all kitchen appliances responsibly and never leave cooking unattended. A fire extinguisher is located under the kitchen sink for emergency use.

Laundry

Please refrain from using the washing machine and dryer after 9:00 PM for the comfort of the guests next door in Room 1.

Maximum Occupancy

The maximum occupancy of the Two-Bedroom Apartment is 6 registered guests. This limit may not be exceeded at any time.

License to Occupy

A confirmed reservation grants the registered guest(s) a temporary, revocable license to occupy and use the apartment solely for the duration of the confirmed reservation and in accordance with all East Rock Inn Policies & House Rules.

General Provisions

Right to Refuse Service

East Rock Inn reserves the right to refuse service, cancel a reservation, or terminate a guest's stay without refund for violations of these Policies & House Rules, illegal activity, abusive, threatening, or disruptive behavior, damage to the property, or any conduct that interferes with the safety, comfort, or enjoyment of other guests or staff.

Credit Card Authorization

By making a reservation, the guest authorizes East Rock Inn to charge the payment method on file for unpaid room charges, applicable fees, damages, excessive cleaning, smoking fees, fire alarm activation fees, pet fees, lost or missing items, and any other charges authorized under these Policies & House Rules.

Policy Updates

East Rock Inn reserves the right to modify or update these Policies & House Rules at any time without prior notice. Unless required by law or necessary to protect the safety, security, or operation of the property, the policies in effect at the time a reservation is confirmed will govern that reservation.

Severability

If any provision of these Policies & House Rules is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Governing Law

These Policies & House Rules and any disputes arising from a guest's reservation or stay at East Rock Inn shall be governed by the laws of the Commonwealth of Massachusetts.